Conflict Management Case Study Analysis

Conflict Management Case Study Analysis-15
For the past week Ken's friend has stayed over every night.Johnny summarized it clearly, without being offensive or attacking.Johnny however should stay on subject and stay calm.

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Using good conflict resolution skills, work though Johnny and Ken's issue and resolution to the problem.

This affects Ken's sleeping, and he didn't do well on a test one morning.

Johnny should not tell Ken what to do when trying to resolve a conflict without out offering a compromise. Instead he should try to be considerate of the Ken's feelings and viewpoint, and work into a solution with him. Johnny has offered something even though it was not the issue, but rather a gesture.

Notice that Ken has taken the lead and made the first step, and Johnny is quick to acknowledge the gesture and offered something even if he did not consider it part of the issue.

The first answer is best: Johnny first acknowledges that he has changed his view, and has then given a specific example as to how this is affecting him.

He is trying to help Ken understand his point of view. It is also important to have the goal of a compromise in mind.

Johnny shrugs and does not listen or accept that Ken is trying. First of all, it is good to recognize that Ken has done two things: He has acknowledged that he changed the subject.

Secondly he elaborates on what is bothering him (lack of sleep and poor performance on studies).

But last Thursday I wasn't able to sleep and so didn't do well on my test Friday morning.

I'd really appreciate it if we could work something out.


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